Cancel Booking

Oh No!

We are sorry to hear you want to cancel your service.

Please download the cancellation form using the link below, complete the information and return the form to info@kidscity.org.uk for your request to be processed and records updated.

We require two weeks notice for all cancellations. In addition, we charge an administration fee of £25. This amount will be added to fees before your final account is calculated and any refund is paid, providing your account and payments are up-to-date.

If there is an outstanding balance of fees due on your account, this becomes payable immediately upon receiving your cancellation notice.

Please allow up to 15 working days for any refund to be issued (if applicable).

Click here to download the cancellation form

Please call our Information Line on 020 8678 5968 if you have any other queries about cancellations.